I translate human behavior into actionable strategy that delivers measurable impact.
Designing and delivering services across complex public systems, including healthcare, education, and policy.
Trusted by Leading Organisations
Organisations I've Worked With
Featured Case Studies
Real-world projects spanning healthcare, education, and public policy—grounded in research and co-design
Writing & Thought Leadership
Reflections on service design, systems, research, and practice
Why I rather not be called a "Devi" and think "Mansi" is good enough
A reflection on identity, autonomy, and how design can centre human experience.
When "Diagnosis" Becomes a Playground
Reimagining diagnosis as a participatory, humane journey rather than a one-way transaction.
Certifications & Credentials
Formal training supporting research, service delivery, and systems practice
Transmedia Storytelling
UNSW Sydney (via Coursera)
2023
Design for the 21st Century
Interaction Design Foundation
2023
Service Design: Integrated Experiences
Interaction Design Foundation
2023
Service Design Online Short Course
London College of Communication, UAL
2023
Introduction to Experience Design
Central Saint Martins, UAL
2023
Service Design Masterclasses
POLI.design (Politecnico di Milano)
2023
Graphic Design Internship
Indian Institute of Art & Design
2024Let's create meaningful change together
I'm open to opportunities in Service Design, Strategy & Innovation, particularly within healthcare, education, and public sector organisations.
Available for full-time roles, consultancy, and collaborative projects